FAQ
Frequently Asked Questions
What style of hampers do you make?
At Local Co Hamper, we take pride in creating thoughtful, aesthetically pleasing, and practical gifts. We believe in showing your gift recipient that you've put thought and effort into their gift, while also including long-lasting Kiwi-sourced products.
Whether you're looking for food hampers, gifts for your partner, furry friend, best friend, colleague, or anyone else, we can make it happen. We offer a range of hampers for all occasions and we're constantly updating our options online, so be sure to keep an eye on our social media for announcements.
Quality is important to us, and we're always looking to grow our range of hampers. If you have a specific need that isn't currently available on our website, please don't hesitate to get in touch with us directly. We'd love to work with you to create a custom hamper that meets your needs.
Do you customise?
We understand that sometimes you want something extra special and unique, that's why we offer a customisation option for our hampers.
We're more than happy to work with you to put together a sweet hamper tailored to your specific needs and preferences. Just get in touch with us and let us know what you have in mind, and we'll take it from there.
Please note that custom-made hampers may require a slightly longer lead time, but we promise it will be worth the wait for your perfect hamper.
How do I order a Local Co. Hamper?
We make ordering your perfect gift hamper easy and hassle-free.
You can place your order through our convenient online store or get in touch with our friendly team through Instagram, Facebook, or Email.
If you prefer speaking with someone directly, you can also give Steph a call at +27 413 4513 or Jordan at +27 509 3319.
We're always here to help and make sure your gift-giving experience is a memorable one.
Do you offer delivery?
All Local Co. Hampers include tracked shipping throughout New Zealand.
When can I expect my Local Co. Hamper to be ready?
Local Co. Hamper requires a minimum of 3 days notice to ensure your specific hamper requirements are in stock. You can then expect your hamper to be delivered within the next 1-5 days.
How do I pay for my hamper?
We want to make it easy and convenient for you to pay for your hamper at Local Co Hamper. For online orders, you can pay securely and easily during the checkout process.
If you prefer to place your order over the phone or through a message, we'll send you an invoice via email which can be paid in full through a bank transfer.
Once we receive payment, we'll prepare and dispatch your hamper with care. If you have any questions or concerns about payment, please don't hesitate to get in touch with us.
How can I add a personalised message to my hamper?
Adding a personalised message to your hamper is easy and we're happy to help make your gift extra special. Simply click on the "View Cart" option before checking out and you'll find an option to add your message.
If you're purchasing multiple hampers and want to choose a different message for each one, just let us know in the notes section and we'll take care of the rest.
We want your gift to be as unique and heartfelt as possible, so please don't hesitate to reach out if you have any questions or special requests.
Are all your boutique hamper products from New Zealand businesses?
All of our boutique hamper products are carefully handpicked from New Zealand and we take pride in supporting local businesses.
We believe that even small choices can make a big impact, and that's why we are committed to sourcing our products from New Zealand.
By choosing Local Co Hamper, you can feel good knowing that you're supporting local businesses and communities. If you have any questions or concerns about our products, please don't hesitate to get in touch with us.
What if I am unhappy with my order?
We want you to be completely satisfied with your order. If for any reason you're not happy with your purchase, please don't hesitate to get in touch with us.
Our team is committed to making sure that you have a positive experience with us and we'll do everything we can to put a smile back on your face.
If your order arrives damaged, please let us know right away and we'll work with you to resolve the situation to your satisfaction.
Please note that due to the nature of our products, we're unable to offer refunds or exchanges for change of mind. However, if you have any concerns or issues with your order, we're always here to help.